Booking protection
Protect the value behind every booking.
Forteel secures client commitment before the appointment, applies your cancellation policy automatically, and helps suitable cancelled slots reach eligible clients on your waitlist.
For appointment-based businesses where time and reserved capacity have real value.
This deposit secures the slot and is deducted from the total session fee.
Cancellation protection
24 hours’ notice required
Late cancellations are non-refundable under your policy.
Protection applied
The problem
A missed appointment costs income, time and opportunity.
When a client does not show up, or cancels at the last minute, the provider loses more than the session. The time has already been reserved, preparation may already have taken place, and another client may have been able to use that time.
Following up afterwards can be awkward. Managing deposits manually and enforcing cancellation terms can also create additional work, particularly when every disrupted booking requires another individual conversation.
The impact is easy to underestimate because it rarely appears as one dramatic loss. It builds gradually, one unprotected booking at a time.
How it works
A clear process, applied consistently every time.
Set your terms
Configure your availability, session value, deposit and cancellation policy.
Clients book and commit
Clients choose a time, agree to your terms and pay the required amount through secure checkout.
Forteel applies your policy
When a booking is cancelled, Forteel applies the agreed cancellation outcome automatically.
Released slots reach eligible clients
When a suitable slot is released, Forteel can notify eligible clients on the waitlist.
What’s available now
Built and working today.
Booking and availability
Clients see current availability and book directly, with your working hours, existing bookings and blocked time already taken into account.
Payment commitment
Clients pay the required deposit or full amount through Stripe before the booking is confirmed.
Cancellation handling
Your cancellation policy is applied automatically, with the appropriate refund or retained-deposit outcome recorded and communicated.
Cancelled-slot recovery
When a suitable slot is released, Forteel can contact eligible waitlist clients with a direct link to book it.
Provider operations
Your dashboard brings together upcoming protected bookings, secured value, cancellations and recovery activity.
Client experience
Clients see the booking terms before payment and receive clear confirmation and cancellation communications afterwards.
Recovery Queue
A cancelled slot doesn’t have to stay empty.
When a suitable slot is released, Forteel checks the waitlist for clients whose preferred day and time match the appointment.
Eligible clients receive a direct booking link. The first client to complete checkout secures the slot, giving the provider a practical chance to recover the cancelled capacity.
Recovery sequence
Slot released
A cancelled booking makes the appointment available again.
Eligible clients matched
Forteel checks the waitlist for matching day and time preferences.
Outreach sent
Matching clients receive a direct booking link.
First checkout secures the slot
The first completed checkout confirms the new booking.
For providers
Protect the booking. Recover the opportunity. Reduce the admin.
Booking value protected
Payment commitment and cancellation rules help protect the value of the time you reserve.
Cancelled capacity put back to work
Suitable released slots can reach eligible clients already waiting, creating another opportunity to secure the appointment.
Less admin and fewer awkward conversations
Clients see the terms upfront, while Forteel handles booking communications and applies cancellation outcomes consistently.
For clients
Clear terms. Simple booking. Confidence before checkout.
Clear terms before paying
Clients see the session price, the amount due and the cancellation terms before completing checkout.
A straightforward booking flow
Clients choose an available time, provide their details and complete payment through Stripe. Once confirmed, the booking details are sent by email.
Another chance to book
When a suitable slot is released, eligible waitlist clients can receive a direct booking link. The first completed checkout secures the appointment.
Pricing
One plan. No commission on your bookings.
Forteel
14 days free. Card required. Cancel anytime.
- Booking page and availability management
- Deposit or full-payment checkout
- Automated cancellation-policy handling
- Recovery Queue and waitlist outreach
- Provider dashboard and booking activity
Forteel currently takes no commission from your booking payments. Stripe processing fees may apply.
Trust and payments
Payments processed through Stripe.
Payments processed through Stripe
Client payments are processed through Stripe, a payments platform used by millions of businesses.
Clear before payment
Clients see the session price, the amount due and the cancellation terms before completing payment.
Responsible information use
Booking and payment information is used to operate Forteel, process bookings and support the payment and cancellation flow.
FAQs
Questions, answered plainly.
How much does Forteel cost?
Forteel costs £19.99 per month after a 14-day free trial. A card is required to begin the trial. Forteel currently takes no commission from booking payments, although Stripe processing fees may apply.
How do client payments work?
Clients see the session price, the amount due and the cancellation terms before completing payment. Payments are processed through Stripe, and the booking is confirmed after the required deposit or full amount has been paid.
What happens if a client cancels?
Forteel applies the provider's cancellation policy using the cancellation deadline shown when the client booked. Depending on the policy and when the cancellation occurs, the payment may be refunded or the provider may become entitled to retain the applicable amount. Both parties receive confirmation of the outcome.
How long does a refund take?
When a refund is due, Forteel initiates it through Stripe. Most refunds appear on the client's original payment method within approximately 5–10 business days, depending on the client's bank or card issuer.
What happens if the provider cancels?
If the provider cancels a paid booking, Forteel initiates a refund of the amount paid by the client. The released slot may also become available for suitable waitlist outreach.
Will every cancelled slot be filled?
No. When a suitable slot is released, Forteel can check for eligible waitlist clients whose preferred day and time match the appointment. Matching clients receive a direct booking link, and the first completed checkout secures the slot. Recovery depends on having eligible clients who choose to book.
Can clients manage or reschedule bookings?
Clients can use the link in their confirmation email to review their booking and access the available cancellation option. Client self-service rescheduling is not currently available.
Can I cancel my Forteel subscription?
Yes. You can cancel your Forteel subscription. Cancelling during the 14-day trial prevents the first monthly subscription charge, provided cancellation is completed before the trial ends.
Does Forteel store card details?
Card details are entered and processed through Stripe's payment flow. Forteel does not store clients' full card details.
Start protecting your bookings today.
Start with 14 days free. Forteel currently takes no commission from your booking payments.
Start free trialCard required. Cancel anytime.